As a manufacturer in the PCB field for more than ten years, we found that there are many problems with orders, equipment, services, and so on in the PCB field, so we summarized these problems so that customers can understand our specific business.


1. Who is onepcba?

OnePcba  Co., Limited is a hybrid distributor of electronic components. We are committed to the original equipment manufacturer (OEM), the original brand manufacturer (OBM), the contract manufacturer of electronic products, the EMS (Electronics Manufacturing Service) provider, and the Design House provides comprehensive supply chain solutions for electronic components.

  1. A large number of material data analyses, and a large number of specialists 24 hours a to reflect the latest global market situation.
  2. Strict QC testing and standardized process operation to ensure product quality and safety
  3. Prepare goods in advance to solve the dilemma of customer production plan changes.


2. What are your business hours?

Our sales staff will immediately respond to your email request or process your online order. When your order or email arrives with us, we start reviewing your details. We are always waiting for your information and guarantee an immediate response.


3. What if I am dissatisfied with PCBs from onepcba?

If you find any defects upon receipt of your PCB, or if you feel any dissatisfaction with our products or services, please let us know immediately via harvey@onepcba.com and we will reply within 24 hours. We will serve you until you are satisfied. If a quality problem occurs, we will repair or remanufacture your PCB, or we will give you a full refund without returning the defective PCB.


4. How does your privacy policy work?

We respect the privacy of all our customers. We promise we will never share your personal information with any third parties.


5. If I feel that I cannot receive my PCB and it is due to onepcba's error, can I cancel the order?

We promise to be 100% responsible for each user, and ensure user satisfaction while maintaining an absolute on-time delivery record! If you feel that you cannot receive your PCB as scheduled due to us, you can send a message to harvey@onepcba.com or online customer service, or contact us on WhatsApp to cancel your order and request a full refund.


6. How can I get a quote?

At onepcba.com, you can use our hassle-free online quote system to get your price instantly and immediately after you input a few Of course, you can also send a traditional request for a quotation by sending an email to harvey@onepcba.com, and our service staff will give you a quotation within 24 hours, or you can contact our online customer service, contact our WhatsApp account, But don't forget to attach your Gerber file and all other necessary PCB quote files.


7. What is ITAR?

ITAR, International Traffic in Arms Regulations, controls the export and import of defense-related articles and services on the United States Munitions List (USML). Please inform us if your PCBs are ITAR compliant or not after you place orders with us. For details on ITAR, please go to http://en.wikipedia.org/wiki/ITAR and http://pmddtc.state.gov/


8. Are your PCBs RoHS Compliant?

Yes. But we also offer leaded PCBs. All our products are in line with international production standards.


9. When does the turn-time begin?

Due to the complexity of how to determine the turn time of PCB fabrication, our policy is that turn-time begins immediately after your Gerber files and all other necessary files are received, reviewed by us, and re-approved by your side. When all these reviews and approvals are done, we will start fabrication immediately.


10. Why do I need to design separate tracks (separate labels)?

If the gap between the edge of the board and the copper feature is less than 3.5mm (138mil), or if your board needs paneling for some reason, separation rails (separation labels) must be added to the two longer parallel edges of the board to ensure that the board can be assembled by SMT machines.


11. Why do I need to give my board paneling?

When your PCB size is less than 50mmx100mm, or when your PCB is any shape other than a rectangle (round or odd shape), your circuit board must be panel manufactured in the array. You can pre-panel at your side, or we can panel for you. In the latter case, we will send the paneling documents back to you for your approval before manufacturing begins. If your PCB will be assembled using a surface mounting machine, paneling is a must.


12. What if the express company (DHL, etc.) cannot deliver my PCB as scheduled?

It happens occasionally, though very rarely. If this happens, contact the delivery company to update the delivery time. While we are not legally responsible for delays, we will still follow up or call the delivery company for updates. The worst-case scenario is that we will redo the PCB for you and re-ship it to you. As for the extra delivery cost, we can negotiate compensation with the express company.


13. Can onepcba.com change my way of shipment?

Of course, you can do that. All you need to do is contact our online customer service staff, or send us an email at harvey@onepcba.com, and we will contact you immediately to change the shipping method for you, but we will always choose a faster shipping method for our users to ensure the best shopping experience on onepcba.com


14. What is your PCB manufacturing capability?

We are capable of producing most PCBs for our customers. If you find that your PCB needs special processing or you are not sure if we are capable of making it, please contact us at harvey@onepcba.com and attach your Gerber file and all other documents or drawings so that we can assess whether we are competent.


15. Who will be responsible for the duties levied in my country?

Since onepcba.com manufactures your PCBs at our facility in Shenzhen, China, we will ship them internationally to your country. As customs policies may differ from country to country, customs authorities in some countries may impose duties on imported PCBs. If this happens, you are liable to pay. In many countries, tariffs can be waived or waived.